Frequently Asked Questions

What if we already have an EAP?

Beautiful! The majority of all businesses today have an EAP provider, or call-in counseling service. These are usually reactive to problems which have already turned into crises, and require the employee to call someone they don’t know, yielding the 2-9% EAP usage rates. Not all issues or needs require a clinical, sterile environment involving weeks of therapy. A personalized and proactive Employee Care Service from ACL Workplace Chaplaincy usually produces more than 40% usage rates, and will be seen by many employees as their #1 benefit!

Is this a "church at work" program?

Our Employee Care Service is not a religious or “church at work” program, and your Care Coordinator will not preach, promote a church or judge individual conduct or lifestyle. Universal problems that negatively impact your workforce will be addressed. Your Care Coordinator will build relationships of trust and confidence with your employees so they feel comfortable discussing their concerns regarding marital, family, financial, aging parent, children, stress, death and dying, as well as serious illness or other sensitive issues. This is an internationally proven approach in use since 1984, similar to hospitals and professional sports teams, in both private and public firms.

What if we already care about our people and as leaders we fill the Care Team role? Couldn’t we simply hire the local counselor to come do this?

 Of course great companies care about their people! Our Care Coordinators are branded by the company they support, so our care reflects directly back to company leadership! In companies where there has been over 3 million hours of providing this service, it was have found that only 20% of the employees will ever surface a sensitive, personal problem to management or leadership. If they do, most leaders do not possess the training and background of our ACL Workplace Chaplaincy Coordinators to effectively deal with the situation. Our research has shown that being neutral from company operations eases the minds of employees and provides a level of confidence to use the care. In addition, management and/or local clergy may not have adequate background, applicable workplace experience, management oversight, accountability or the professional training and continuing education modules our Care Coordinators possess.